Polycom Trio 8800- Won’t load calendar

  Working with a client that had deployed a Polycom Trio 8800, the phone was registered correctly however the calendar won’t load. I looked at the Trio Status page and shows that EWS is deployed but the AutoDiscover EWS External URL is blank. What I found interesting is it showed the: Configured Exchange URL as https://, so […]

EDGE Server routing out wrong NIC

  Environment: Skype for Business Server Front-end server Edge server Issue: At a recent deployment of a Skype for Business Edge Server, the clients DMZ network only had a single subnet 192.168.10.X. So we have to add 2 Network Interface Cards (NICs) to the server however each of the NICs will be on the same […]

Edge Server binding to 169.254 address

  Environment: Skype for Business Server 2015 Front-end Server Edge Server Operating System Windows Server 2016 Issue: During a Skype for Business Edge deployment where we had the 2 Network Interface Cards (NICs) one for 1 Internal DMZ and 1 for the External DMZ, both NICs were provided IP Addresses on the appropriate network: External […]

Lync 2010 -> Skype for Business Migration – Address Book/Authentication Issues

Environment: Lync Server 2010 – Enterprise Edition Skype for Business Server 2015 – Enterprise Edition Issue: When migrating a user from Lync Server 2010 to Skype for Business 2015 we encountered 2 issues: Address book search was not returning any values Authentication pop-up Resolution: The Lync Server 2010 web services can have connectivity issues that […]

Call drop after 5 min Conference Sonus/Toshiba

Environment: Skype for Business Standard Edition Sonus 1000 Toshiba PBX Toshiba <-> Sonus <-> Skype for Business Issue: When on a SFB Conference call  and a user dials in from Toshiba PBX via Sonus to the SFB Conference, after exactly 5 minutes the call would hang up. Resolution: Here were the steps to troubleshoot the […]

No connectivity with any of Web Conferencing Edge Servers. External Skype for Business clients cannot use Web Conferencing modality.

Environment: Skype for Business Server 2015 Enterprise Pool Issue: After recent patches we started seeing errors on the Front-End Servers stating: No connectivity with any of Web Conferencing Edge Servers. External Skype for Business clients cannot use Web Conferencing modality. Cause: Service may be unavailable or Network connectivity may have been compromised. Resolution: Verify all […]

Unable to resolve DNS SRV record

Environment: Skype for Business Server 2015 – On Premise Skype for Business Online Issue: In a deployment, we have setup a Skype for Business Server 2015 on premise along with an Edge pool. We have federation enabled with open federation turned off, a requirement was to federate with a client that has Skype for Business […]

Event ID 32073: An error was encountered when executing the stored procedure

Environment: Lync Server 2013 On-Premise Front-End Pool Edge Pool Issue: During a SQL hardening exercise to ensure that all local SQL Express servers were up to date and adhere to the corporate policies we encountered an error : “An error was encountered when executing the stored procedure that logs errors to the back-end database. Execution […]