During a primary SIP domain name change the Audio Test Service Failed to start up with the Error:
EventID: 32003: Failed to start RTCATS Service The Application Host could not start the application urn:application:testbot
Opened Lync Management Shell and Ran the Command:
Get-CsAudioTestServiceApplication and it returned
Where the SIP Address was showing the incorrect domain ie. Domain.local rather than the new Domain.com
To Fix this issue:
- Copy the Identity for each AudioTestService and make note of the contents inside CN={}
- Open ADSIEDIT
- Click Action -> Connect To
- Ensure Select a well known Naming-context radio button is selected
- Expand Configuration (Domain)
- Expand CN=Configuration,DC=Domain
- Expand CN=Services
- On the right hand side find the CN name that reviewed above, Righ Click and select Propertires
- Expand CN=Configuration,DC=Domain
- Scroll down to find msRTCSIP-PrimaryUserAddress and double click it
- Scroll down to find ProxyAddresses and double click it
- Click OK twice
- On each Front-End Server that the service is stopped , in the management shell run: Start-CSWindowService
The Service will now start and you are able to use the AudioTestService once again.
Hello,
Searching for days now. Cannot find this in Skype for Bussiness 2015
Have exact this issue only my ADSIEDIT does not show the CN=RTC Service
While the path in service shows up ok :S
Identity : CN={63a43d9d-cc7d-4eaf-a2cc-72b2c3984974},CN=Applicati
on Contacts,CN=RTC
Service,CN=Microsoft,CN=System,DC=MobSat,DC=local
RegistrarPool : POOLNAME
HomeServer : CN=Lc Services,CN=Microsoft,CN=1:8,CN=Pools,CN=RTC
Service,CN=Microsoft,CN=System,DC=MobSat,DC=local
OwnerUrn : urn:application:testbot
SipAddress : sip:RtcApplication-b945d707-1635-4317-99e7-1ccb8a93d21
d@OMMITED
DisplayName : Audio Test Service
DisplayNumber :
LineURI :
PrimaryLanguage : 0
SecondaryLanguages : {}
EnterpriseVoiceEnabled : True
ExUmEnabled : False
Enabled : True
Hi John, sorry for the late reply.
Here is how you can find that location.
Open ADSIEDIT – > Connect to -> Select Connection Point radio button -> Type the path to the folder: CN=Application Contacts,CN=RTCService,CN=Microsoft,CN=System,DC=MobSat,DC=local.
Now Click OK, and you will be taken to the folder and you can now right click on the GUID and make the change.
Habib