Outlook Voice Access keeps prompting to enter extension with CUCM

Environment: Cisco Unified Communications Manager -CUCM Exchange 2013 Unified Messaging Cisco Phone 1 – Common Area Phone No Voicemail Enabled Cisco Phone 2 – User Extension Voicemail Enabled Issue: When are user presses the voicemail button on Cisco Phone 1 it connects to Outlook Voice Access (OVA) and prompts “To connect to your mailbox enter […]

Lync 2013 – Audio Test Service Failed to start after SIP domain change

During a primary SIP domain name change the Audio Test Service Failed to start up with the Error: EventID: 32003: Failed to start RTCATS Service The Application Host could not start the application urn:application:testbot Opened Lync Management Shell and Ran the Command: Get-CsAudioTestServiceApplication and it returned Where the SIP Address was showing the incorrect domain ie. […]

KB3114351: breaks Exchange MAPI connection in Skype for Business

Environment: Lync Server 2013 – On Premise Outlook 2010 Skype for Business 2015 Client (Lync 2013) Issue: After the installation of of KB3114351 client security update for Microsoft Lync 2013 and Skype for Business. We started receiving the error: “Exchange needs your credentials. Until… Enter Credentials” Looking into the issue a bit further it seemed that Exchange Web […]