Proxy side Media negotiation failed – Polycom VVX Call transfer failure

  Environment: Skype for Business Enterprise Edition Trunk Configuration Identity : PSTN:GatewayIP OutboundTranslationRulesList : {} SipResponseCodeTranslationRulesList : {} OutboundCallingNumberTranslationRulesList : {} PstnUsages : {} Description : ConcentratedTopology : True EnableBypass : True EnableMobileTrunkSupport : False EnableReferSupport : True EnableSessionTimer : False EnableSignalBoost : False MaxEarlyDialogs : 20 RemovePlusFromUri : False RTCPActiveCalls : True RTCPCallsOnHold : […]

Call drop on transfer – RTP Broken Connection

  Environment: Skype for Business Enterprise Edition Trunk Configuration Identity : PSTN:GatewayIP OutboundTranslationRulesList : {} SipResponseCodeTranslationRulesList : {} OutboundCallingNumberTranslationRulesList : {} PstnUsages : {} Description : ConcentratedTopology : True EnableBypass : False EnableMobileTrunkSupport : False EnableReferSupport : False EnableSessionTimer : True EnableSignalBoost : False MaxEarlyDialogs : 20 RemovePlusFromUri : False RTCPActiveCalls : False RTCPCallsOnHold : […]

Call drop after 5 min Conference Sonus/Toshiba

Environment: Skype for Business Standard Edition Sonus 1000 Toshiba PBX Toshiba <-> Sonus <-> Skype for Business Issue: When on a SFB Conference call  and a user dials in from Toshiba PBX via Sonus to the SFB Conference, after exactly 5 minutes the call would hang up. Resolution: Here were the steps to troubleshoot the […]

Skype for Business Backup data never gets imported by backup pool

Environment: Skype for Business (SFB) Server 2015 Standard Edition – 2 Pools Issue: Error EventID:4052, Skype for Business 2015, Backup Service data content backup module has backup data that never gets imported by backup pool. And EventID:4069 , Skype for Business Server 2015, Backup Service user store backup module encountered an exception that was handled […]

Error Starting Pool – Start-CSPool

Environment: Skype for Business (SFB) Server 2015 Standard Edition – 2 Pools Issue: After completing Step 3 the certificate request during a SFB deployment the next step was to run the cmdlet Start-CSPool -Idenity PoolFQDN.domain.com upon doing so the following error message was received Start-CsPool : Please make sure at least 1 machine(s) are in […]

Skype for Business Topology Builder could not read the topology

Environment: Skype for Business Server 2015 Standard Edition Pool1 in Production (Prod) DataCenter Pool2 in Disaster Recovery (DR) DataCenter Issue: During a deployment of Skype for Business (SFB) , we had already deployed a Standard Edition server in the production network without issues. As per the requirement we needed to deploy a secondary SFB server […]

Skype For Business Cloud Connector Edition version 2.0

  Microsoft Announced the release of Skype For Business Cloud Connector Edition version 2.0, previously releasing GA version in April of 2016. Cloud Connector Edition allows for 3 key features: Authentication of the local trunk to Office 365 Cloud PBX; Keep media within enterprise boundaries; Negotiation of codecs between the clients and a PSTN gateway/Session […]

No connectivity with any of Web Conferencing Edge Servers. External Skype for Business clients cannot use Web Conferencing modality.

Environment: Skype for Business Server 2015 Enterprise Pool Issue: After recent patches we started seeing errors on the Front-End Servers stating: No connectivity with any of Web Conferencing Edge Servers. External Skype for Business clients cannot use Web Conferencing modality. Cause: Service may be unavailable or Network connectivity may have been compromised. Resolution: Verify all […]

Enabling Exchange Pictures with the correct ManagementRole

Environment: Exchange Server 2013 Skype for Business Server 2015 Issue: Enabling the picture feature in Skype for Business so that users can upload their own pictures into Exchange Outlook Web App, however the browse button was not available   Resolution: First we validated that the appropriate settings were enabled in exchange with the below cmdlets: […]