Unable to resolve DNS SRV record

Environment: Skype for Business Server 2015 – On Premise Skype for Business Online Issue: In a deployment, we have setup a Skype for Business Server 2015 on premise along with an Edge pool. We have federation enabled with open federation turned off, a requirement was to federate with a client that has Skype for Business […]

Event ID 32073: An error was encountered when executing the stored procedure

Environment: Lync Server 2013 On-Premise Front-End Pool Edge Pool Issue: During a SQL hardening exercise to ensure that all local SQL Express servers were up to date and adhere to the corporate policies we encountered an error : “An error was encountered when executing the stored procedure that logs errors to the back-end database. Execution […]

Surface Hub we can’t connect to the server for presenting right now

UPDATE: Technet Article https://support.microsoft.com/en-ca/kb/3165438 now includes the below information Environment: Windows Server 2012 R2 Operating System Skype for Business Server 2015 Surface Hub Skype for Business Version: 16.8.100.70 Issue: Skype for Business Servers were patched with MS updates and rebooted. Once the servers came up and the Surface Hub joined a conference where powerpoint, whiteboard, […]

Skype for Business Help not working

Environment: MIcrosoft Office 2010 Microsoft Office 2013 – Lync 2013 + MS Updates -> Skype for Business 2015 Windows 7 Issue: In the Skype for Business 2015 Client if you press F1 on the keyboard or clicking the drop down arrow next to the gear in the upper right hand corner and selecting Help -> […]

Move-CSLegacyUser : Object not set to an instance of an Object

Environment: Office Communications Server 2007R2 to Lync Server 2013 Migration Servers: Office Communications Server 2007 R2 (OCS2007R2), Lync Server 2013 (will be upgraded to Skype for Business Server when OCS2007R2 is decommissioned) Issue: The Lync Server 2013 had been setup, and the OCS2007R2 configuration has been merged with the topology. Our next step was to […]

can’t be converted for presentation because Powerpoint is not installed. Please install Powerpoint and try again.

Environment: Skype for Business Server: Office 365 Client: Skype for Business 2015 Office: Office 2010 Issue: When uploading a powerpoint presentation to a Skype for Business Meeting or peer to peer session you receive the error: <Powerpoint Filename> can’t be converted for presentation because Powerpoint is not installed. Please install Powerpoint and try again. Resolution: **Disclaimer** […]

Error 1638 – Skype for Business In-Place Upgrade Edge Server

Environment: Lync Server 2013 -Front-end Standard Edition Lync Server 2013- Edge Issue: Skype for Business In-Place upgrade was being performed , the Front-end server was successfully upgraded. The edge server was upgraded to Skype for Business in the topology and received the replicated event. The Edge server SQL was upgraded to Service Pack 2, .Net […]

Lync 2013 – Audio Test Service Failed to start after SIP domain change

During a primary SIP domain name change the Audio Test Service Failed to start up with the Error: EventID: 32003: Failed to start RTCATS Service The Application Host could not start the application urn:application:testbot Opened Lync Management Shell and Ran the Command: Get-CsAudioTestServiceApplication and it returned Where the SIP Address was showing the incorrect domain ie. […]

KB3114351: breaks Exchange MAPI connection in Skype for Business

Environment: Lync Server 2013 – On Premise Outlook 2010 Skype for Business 2015 Client (Lync 2013) Issue: After the installation of of KB3114351 client security update for Microsoft Lync 2013 and Skype for Business. We started receiving the error: “Exchange needs your credentials. Until… Enter Credentials” Looking into the issue a bit further it seemed that Exchange Web […]