How to setup simultaneous ring (simring) with Mitel Extension and and Lync Enterprise Voice:

Author: Habib Mankal Editor: Curtis Johnstone Contents   Introduction The below document explains on the setup and configuration of simultaneous ring (simring) between a Mitel extension and a Microsoft Lync enterprise voice user. Before beginning the steps below to configure simring you will need to have previously setup a sip trunk from the Mitel MCD […]

Direct SIP Integration between Mitel Communications Director (MCD) and Microsoft Lync Server

Author: Habib Mankal Editor: Curtis Johnstone This document is provided “as-is”. Information and views expressed in this document, including URL and other Internet Web site references, may change without notice. Some examples depicted herein are provided for illustration only and are fictitious.  No real association or connection is intended or should be inferred. This document […]

Creating Normalization Rules from CSV file

Environment: Avaya CS1000E <—> Avaya Session Manager <—> Lync Server 2013 I wanted to create a normalization rule that has a few different ways for the DID number and or Extension to be dialed and normalize the number to the users 4 digit extension which would send the call to the Avaya Session Manager and then to the […]